Refund policy

Our Return and Refund Policy:

We want you to be completely satisfied with your purchase from Priville Home. Therefore, we offer a hassle-free 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Return:
To be eligible for a return, your item must meet the following conditions:
- It must be in the same condition as when you received it, unused or unworn, with all tags attached, and in its original packaging.
- You must provide the receipt or proof of purchase along with your return request.

Starting a Return:
To initiate a return, kindly reach out to us at support@privillehome.com. Our dedicated support team will guide you through the return process and provide you with a return shipping label. Please ensure that you send the item to the following address: 1330 federal ave, unit 403, Los Angeles, CA 90025. Please note that we cannot accept returns without prior approval and a valid return shipping label.

Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please inspect it upon receipt and contact us immediately. We will swiftly address the issue and make it right to ensure your satisfaction.

Non-Returnable Items:
Please note that we cannot accept returns for final sale items or gift cards. These items are non-refundable.

Refund Process:
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If your return is approved, we will initiate the refund process. The refund will be automatically credited to your original payment method within 10 business days. However, please bear in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have not received your refund within 15 business days after we have approved your return, kindly get in touch with us at support@privillehome.com. We will promptly investigate the matter and assist you further.

We value your satisfaction and strive to provide exceptional customer service. If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at support@privillehome.com. We are here to assist you throughout the process and ensure a smooth shopping experience at Priville Home.